Returns & Exchanges
At Promix Nutrition, we stand by the quality of our products and offer a 30-day satisfaction guarantee to ensure you are completely happy with your purchase. If you are not satisfied with your order, we are here to help with a seamless return or exchange process.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process within 30 days of delivery.
Prepare Your Package
Securely pack the items in their original packaging and include the packing slip or a note with your order details.
Ship It Back
Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing