Frequently Asked Questions
Everything you need to know about our clean nutrition and delivery process.
Where does Promix source its ingredients?
We prioritize purity and transparency, sourcing our proteins from grass-fed, pasture-raised farms and using non-GMO, organic ingredients whenever possible to ensure the highest quality standards.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, please contact our support team to initiate a return or exchange for a different formula.
Are Promix products third-party tested?
Yes, every batch of Promix products undergoes rigorous third-party testing for purity, potency, and the absence of heavy metals or banned substances to ensure athlete safety.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international territories. Shipping rates and delivery times for international orders are calculated at checkout based on your location.
Can I modify or cancel my subscription?
Absolutely. You can manage, pause, or cancel your subscription at any time through your account dashboard. Changes must be made at least 24 hours before your next scheduled ship date.